Last week, when Sprint announced that it was laying off 4,000 employees, we suggested that Apple’s iPhone was killing off those jobs. A lot of people took issue with the suggestion, saying that Sprint’s lousy customer service was to blame. Sprint’s customer service IS terrible. We used to be Sprint subscribers, and found that going [...]

Sprint has announced that it will be cutting 4,000 jobs and closing 8 percent of its stores: The company said it would cut 125 stores and eliminate more than 4,000 sales outlets within retailers.  Sprint expects the measures to trim labor costs by an annual rate of $700 million to $800 million by the end [...]

Sprint and HTC Corp. today announced their response to the iPhone, the Touch by HTC, a touch-screen wireless phone integrating Windows Mobile 6 with advanced entertainment features. The Touch features integrated TouchFLO technology, developed by HTC, leveraging smooth navigation through menus with a finger swipe. In addition, the TouchFLO cube brings a 3D cube interface [...]

Etiquette alert! In recognition of National Cell Phone Courtesy Month in July, Sprint is releasing a wireless etiquette podcast (MP3), encouraging cell phone users to tune in and brush up on their manners. The podcast is an episode of Sprint’s The Communications Insider podcast. Sprint’s etiquette spokesperson, Jacqueline Whitmore, founder and director of The Protocol [...]